In addition to the complete marketing solutions available, Pixel Junkie can provide monthly service and support packages for all applicable products, ranging from just the must-haves to support for continuous, ongoing website and platform improvements. The types of services we offer at each level are clearly communicated so we can provide outstanding support to all of our clients.

Packages

Basic+

What you need to keep your site healthy and up-to-date, without making any major improvements. Includes sysadmin support, backups, and monitoring, plus security- and maintenance-upgrade testing and implementation. The additional hours included in this package are generally used for providing support via email, troubleshooting minor issues, and making small tweaks to the website.

Mid Level

This plan covers the basics, plus a little more. In addition to sysadmin support, backup and monitoring, and security and maintenance upgrades, this plan includes six more hours each month, time that is generally used for more in-depth support, training meetings, and addition of new features or functionality.

Platinum

The closest you can get to hiring one of us as an employee. In addition to the services offered in the Plus package, this plan includes regular contact to review site performance, analytics, and other key performance indicators (KPIs). This level is best for new sites that are following an iterative design process and will consistently be adding new features.

Package Comparison

	Essential	Basic	Plus	Partner
System Administration	✓	✓	✓	✓
Backup and Monitoring	✓	✓	✓	✓
Security Updates	✓	✓	✓	✓
Maintenance Updates		✓	✓	✓
Strategic Reviews				✓
Monthly Support Hours		4	10	20
% Savings vs. paying hourly		10%	20%	33%

Service Details

System administration

Also referred to as sysadmin, system administration includes making sure that your site is correctly and securely set up with your hosting provider and includes basic system health and performance checks.

Backup and monitoring

Keeping both local and off-site backups of your site’s database and files ensures that if anything happens, your site can be restored quickly and easily, with minimal loss of data. Monitoring includes tracking server performance and site traffic, along with proactive alerts if something prevents the site from responding—so your customers or clients aren’t the first to tell you if your site goes down. A monthly backup and monitoring package includes monthly testing of backups and a quarterly performance report.

Security and maintenance updates

The web platform is constantly being updated with security patches, bug fixes, and feature additions. Keeping your site current with these updates makes it less likely for the security of your site to be compromised, and makes it easier to add in new features. These regular updates also include testing on a separate, nonpublic version of your website before the live site is updated.

Additional support hours

These hours can be used toward any design, development, or advisory tasks, including troubleshooting, training, analytics review, and feature requests.